ALL IN ONE SERUM
Returns & Refunds
Returns & Refund Policy
At Seradine, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include the original receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact our customer support team at:
Email: support@seradine.com
Once your request is approved, we will provide return instructions. Please do not send products back without contacting us first, as unauthorized returns cannot be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us immediately with photos of the issue. Our team will review your case and arrange an appropriate solution as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.
The following items are not eligible for return:
- Opened or used skincare products.
- Personalized or custom-made items.
- Gift cards.
- Products purchased during clearance or final sale promotions.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return your eligible item and place a new order once your return has been approved.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may require additional time to complete the transaction.
Need Help?
If you have any questions regarding returns or refunds, please contact our customer support team.
Email: support@seradine.com
Response Time: Within 24 business hours.
Everything You Need To Know
Answers to the most common questions about Seradine All-In-One Serum.
Yes, Seradine All-In-One Serum is formulated to be gentle and effective for all skin types, including dry, oily, combination, and sensitive skin.
For best results, apply 2–3 drops twice daily, once in the morning and once at night, on clean and dry skin.
Many users notice improved hydration and glow within the first week, while visible improvements in skin tone and texture typically appear within 2–4 weeks of consistent use.
Yes, Seradine can be incorporated into your existing skincare routine and works well with cleansers, moisturizers, and sunscreen.
No. The lightweight, fast-absorbing formula provides deep hydration without leaving any greasy residue.
Absolutely. Seradine is cruelty-free and is never tested on animals.
Seradine
All-in-one skincare designed to hydrate, repair, brighten, and protect your skin every day.
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